Ts & Cs

We cover the London area, Surrey, Sussex and Kent. If you are outside of these areas, I can help you through virtual decluttering. The first 10 miles of my journey to/from your home/place of work are free, then charged at 45p per mile. If travel time exceeds an hour each way, this will be charged at £45 per hour, or part thereof. If we have to pay for parking at your home/place of work, tolls, congestion charge or overnight accommodation this will be charged to the client.

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We will ask you to complete a short questionnaire about the spaces you want decluttered and organised and to send us some photos of the areas concerned. Following this, we offer a free, 30-minute virtual discovery meeting to establish your requirements and to undertake a virtual walk-through of the space you want decluttered / organised / staged. 

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If you would like us to visit your home / place of work, these will be charged by the hour, with  a minimum one (1) hour charge as well as any mileage, tolls and parking charges as appropriate. If, following on from the face-to-face discovery meeting, you decide to proceed with booking our services, this amount will be deducted from your invoice.

If you decide to proceed, we ask for a non-refundable 50% deposit at time of booking and your booking will not be considered confirmed until the deposit has been received. If you cancel your session with less than 2 working days' notice and do not reschedule, your deposit will not be returned and we reserve the right to charge you for the agreed services. 

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Before we start, we ask you to mentally prepare for the day and to focus on your goal of having a streamlined and organised environment. We also ask you to have strong rubbish bags for disposal of unwanted items, as well as bags and boxes that can be used for items to recycle and donate. Please also have cleaning materials to hand.

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Before we begin the services, you must disclose any information about the assignment or working environment that might put Mx. Neat and Tidy personnel at risk of harm or damage to health. For the purpose of personal safety, our location and session timings will be shared with an associate.

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We will undertake light cleaning as we go along. Whilst Mx. Neat and Tidy is not a cleaning service, we will undertake light cleaning as necessary during the process. Please note, that the less clean the environment, the longer it will take us to do our work.

The minimum session time is three (3) hours. It depends on the size of the space, how many possessions you have, and how fast we work together to declutter and organise. We work at your pace, providing advice and expert recommendations, tip, tricks and tools in good faith and will ensure the session is dynamic and we reach your goal in the quickest time possible. 

Whilst we will endeavour to provide an accurate quotation on the time needed, factors such as decluttering decision timings, unexpected cleaning etc. can affect how long is required.

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If you want to complete the services in a faster time, we can arrange for two people to undertake the services. This can be both more cost and time effective. Please see the Pricing page for more details.

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We don't set limits. We work with you to decide on what is working for you and what isn't, and we won't force you to throw anything away. Ultimately, it is the client's decision to let go of items and Mx. Neat and Tidy cannot accept responsibility for decisions made, at any point in the run-up, during or after the services have been provided. We will recommend how best to store or display your belongings and responsible ways to dispose, donate or recycle items.

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We will advise you on ways to dispose of your unwanted items, through donating items to charity, recycling, or selling on platforms such as Ebay or Vinted. For anything that can't be recycled in this way, we will advise you on the most environmentally friendly way to dispose of your belongings. We will take up to five(5) x standard sized rubbish bags of goods to a local charity shop but we are unable to take items to the refuse and recycling centre on your behalf.

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Mx. Neat and Tidy will take care of all your possessions, but on rare occasions, accidents can happen and your possessions may be damaged or broken. Unfortunately, Mx. Neat and Tidy cannot be held liable for losses or damages, however caused and the client will need to claim on their personal home insurance, where appropriate.​

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We can discuss this during the discovery call. We can use storage solutions that you already have at home or at your place of work or source solutions that will maximise the potential of your spaces. We will generally bring some of our favourite storage solutions with us, which if you choose to use, will be added to the invoice. If you wish us to source storage solutions for you, this will be charged at £40 per hour.

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If you need to postpone, please give us as much notice as possible and we aim to reschedule your session. However, if you cancel with less than 2 working days' notice and you do not reschedule, your deposit will not be returned and you may be liable to pay the costs in full. You can only reschedule once. If you cancel the session up to 2 days before the scheduled start date, your deposit will be returned, less a 10% administration fee.​ If Mx. Neat and Tidy needs to postpone, we will let you know as soon as possible and reschedule at the earliest possible opportunity. If a new date cannot be agreed, I will refund your deposit in full.

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All the work we undertake is confidential and we sign a confidentiality agreement upon taking your booking. I am registered with the Information Commissioner's office (ICO) so your personal data, such as address, phone number and email are kept in accordance with data protection policy. We are non-judgemental and sensitive in all our work. Please see our Privacy Notice for further information. If we wish to use photos of your project for publicity, we will always obtain your consent. Our contract with you includes a confidentiality clause and a separate Confidentiality Agreement is available upon request.

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I am a member of the Association of Professional Declutters and Organisers (ADPO) and have signed their Code of Ethics. I have Public Liability Insurance & Professional Indemnity Insurance through Westminster Insurance

Where the service is completed in less time than anticipated, you will only be charged for the time taken. Where extra hours are needed, I will talk this through with you at the earliest possible opportunity during the session to agree next steps. Additional, billable hours will not be completed without your approval.

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You will receive an invoice after each session and payment is due immediately upon completion of the agreed services. If you ask for additional work to be undertaken during the decluttering and organising process, these will be agreed with the client and additional charges will apply. We will provide you with confirmation of payment within seven working days of receiving final payment. If there are additional costs arising from the services, such as parking fees or tolls, these are payable by the client.

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At times during the process, the need for other complementary services may arise, such as painting and decorating, waste clearance services, plumbing, damp control or pest control services. Mx.Neat and Tidy may be able to provide contact details of service providers but it is the client's responsibility to ensure that the service providers meet their needs. Mx. Neat and Tidy cannot be held responsible for the actions of any third party providers whose details were provide, nor be liable for any third party contractor fees.​

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At times we may recommend specific products and include links to external websites where these items can be purchased. For each item purchased via these links, Mx. Neat and Tidy will make a small commission. We will always make site visitors aware where affiliate links apply.